SMS Terms & Conditions

1. Program description

Floor One Georgia Inc, doing business as Alpharetta Floors, operates a text-messaging program for its own customers and prospective customers. Messages are sent from (770) 404-8478 and fall into two categories:

• Customer care and appointment messages — replies to your quote request, confirmation of an on-site measure or install date, crew arrival windows, and follow-up on a job we are performing for you.
• Post-service follow-up — after a completed project, a message thanking you and inviting you to leave a review, plus occasional offers on our own flooring and remodeling services.

We send messages only on our own behalf. We do not send messages on behalf of any third party, affiliate, lead generator, or other business, and we do not market any third party’s products or services in our messages.

2. How you opt in

You are added to the program only when you take one of these actions:

• Check the SMS consent checkbox on a contact, quote, or consultation form at alpharettafloors.com. The checkbox is unchecked by default, is never required to submit the form, and reads: “By checking this box you agree to receive text messages from Alpharetta Floors at the number provided. Consent is not a condition of purchase. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. See our Privacy Policy and SMS Terms.”
• Give verbal consent when you book service with us over the phone or in person, which we record with the date and time in your customer file.
• Text our business number first.

Consent to receive text messages is not a condition of purchasing any goods or services. You can request and receive a quote, and hire us, without ever agreeing to texts.

3. Message frequency

Message frequency varies. Customer care messages are sent as needed during an active project — typically 2 to 10 messages. Post-service and promotional messages are limited to no more than 4 per month.

4. Cost

Message and data rates may apply. Alpharetta Floors does not charge for the messages, but your mobile carrier’s standard messaging and data rates apply to messages you send and receive. Contact your wireless provider for details about your plan.

5. How to opt out — STOP

Reply STOP to any message from us at any time. You may also reply CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, or STOPALL. You will receive one final confirmation message — “You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe.” — and no further messages after that. You can also opt out by calling 470-352-1156 or emailing [email protected]. To rejoin, reply START or opt in again on our website.

6. How to get help — HELP

Reply HELP or INFO to any message for assistance. You will receive: “Alpharetta Floors: for help call 470-352-1156 or email [email protected]. Reply STOP to unsubscribe. Msg & Data Rates May Apply.” You can also reach us directly at 470-352-1156 or [email protected].

7. Supported carriers and delivery

The program is supported by major U.S. carriers including AT&T, Verizon Wireless, T-Mobile, Sprint, U.S. Cellular, Boost, MetroPCS, and others. Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your wireless provider and is not guaranteed.

8. Privacy

Your mobile number and the consent you gave us are handled under our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

9. Eligibility

You must be at least 18 years old and the account holder of, or authorized to use, the mobile number you provide. Notify us immediately if your mobile number changes or is reassigned.

10. Changes to these terms

We may update these terms. The current version always appears on this page with its effective date. Continuing to participate after a change means you accept the updated terms.

11. Contact

Floor One Georgia Inc (dba Alpharetta Floors)
1611 Heathrow Drive, Cumming, GA 30041
470-352-1156 · [email protected]